Job Title:  Sales and Service Administration

Location: 

Weiterstadt, HE, DE, 64331

Business Unit:  Gatan
Posting Date:  Feb 12, 2024
Job Description: 

Ametek’s Electron Microscopy Technologies Division (Gatan, Inc and EDAX LLC) is the world's leading manufacturer of high-quality instrumentation and software for imaging and analysis in TEM and SEM applications. The Gatan and EDAX names are recognized and respected throughout the worldwide scientific community and has been synonymous with high quality products and the industry's leading technology.

 

For our AMETEK Gatan team based in Unterschleißheim, near Munich we are looking for a dynamic and communicative Sales and Service Administration Specialist (m/f/d) with relevant experience in a similar role, possibly in manufacturing environments. Your focus will be on all administrative activities and processes related to order management, supply chain issues incl. logistics, shipping procedures and customs requirements, compliance, stock management, and daily internal and external communication in German and English.

 

The Sales and Service Administration will:

 

  • Be the first point of contact for customer questions and enquiries about administrative issues
  • Provide support with sales and service order management and maintaining records in Salesforce
  • Have deep knowledge and application of internal compliance rules
  • Coordinate customers, customs clearance and logistics and ensuring timely shipments 
  • Invoice, credit collection and reporting of overdue payments
  • Support in planning of service appointments at customers’ sites
  • Support in managing quality issues and RMA procedure
  • Stock counting and warehouse management on a local level
  • Report to management and racking of documentation for order management

 

Sales and Service Administration Requirements:

 

  • Relevant commercial education or BA Bachelor with focus on business administration, supply chain/export and customs procedures
  • German on a fluent level, and good English are required, while addditional languages are a plus
  • Previous relevant experience with a global data CRM, preferably SalesForce.com is desirable
  • Familiarity with ERP systems, preferably ‘Navision' and good knowledge of MS Office 365
  • Knowledge of administrative recordkeeping and reporting
  • Attention to detail and problem-solving skills, creativity and strategic thinking to adapt to a challenging business environment.

 

In exchange, we offer you:

 

  • Vibrant, ambitious, stimulating and worldwide company;
  • Modern office near Munich;
  • A solid and unique work team;
  • Flexible work schedule;
  • Competitive salary;
  • Benefits such as a membership at Urban Sports Club and Sodexo Shopping Vouchers;
  • The possibility to progress with a variety of projects;
  • and much more!

 

 

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $6.0 billion. Traded publicly (NYSE:AME), we are a component of the S&P 500. Visit www.ametek.com for more information.