Job Title:  Field Service Lead Engineer - TMC

Job Title:   Field Service Lead Engineer

Position Description:

TMC (Technical Manufacturing Corporation) is a worldwide leader in active floor vibration cancellation and magnetic field cancellation technology. Our product lines enable cutting edge research at major research centers globally including OEM and end-user semiconductor manufacturers, university research laboratories, life science companies, and nanotechnology labs. TMC is a unit of AMETEK, Inc., a leading global manufacturer of electronic instruments and electro-mechanical devices with annualized sales over $5 billion.

We are actively seeking a qualified candidate to fill the role of US Field Service Lead. This role will mainly focus on service for our customers in the United States. Candidates will be based out of the Boston region and work from our Peabody, MA office.

This position will support the field service engineers and is critical to improving our customer service delivery.

This role is responsible for handling all aspects of service support including communications between customers and our TMC sales and service departments and producing detailed written reports and documentation. Our ideal candidate must be able to work independently, hold strong customer service values, and think critically to resolve technical issues.                   

Position Responsibilities:

• Field based, oversee a small team of engineers, to ensure quality service delivery and customer satisfaction
• Develop and maintain effective workflow processes
• Train staff and ensure compliance with industry standards and regulations
• Have ownership of the service P&L and develop service products to ensure financial targets are exceeded
• Maintain and develop positive client relationships
• Support new product installations and provide service on existing products. Training will be provided on our product lines, including Stacis III, Stacis iX, SEM-Closure, Electro-Damp, Mag-NetX, PEPS II, Everstill and micro-G
• Most travel will be in North America with the potential for occasional travel to Europe, Asia, and south/central America
• Plan and oversee installations, troubleshooting and maintenance of field based products and equipment
• Review data to monitor performance and enhance customer satisfaction
• Communicate product issues to the quality and manufacturing teams to provide resolution to escalated customer issues

• Position Requirements:

• Bachelor’s Degree in Mechanical Engineering or related field
• 3-5 Years of experience in related field (electrical, mechanical, acoustics, vibration, and/or magnetic fields)
• Familiarity with data acquisition systems, FFT analysis and oscilloscopes
• Strong electrical, mechanical, and pneumatic aptitude and troubleshooting skills
• Ability to travel, work independently and be flexible regarding changes in schedule
• The ability to perform under critical deadlines and time constraints
• Self-motivated and an effective team player
• Effective communication skills, both orally and written, with technical and non-technical individuals.
• Proficiency in English
• Ability to balance office and field responsibilities effectively
• Must possess a valid driver’s license and passport