Job Title: Field Service Engineer - UK
Virtual, GB
Gatan is the world's leading manufacturer of instrumentation and software used to enhance and extend the operation and performance of electron microscopes. The Gatan name is recognized and respected throughout the worldwide scientific community and has been synonymous with high quality products and the industry's leading technology.
The Field Service Engineer is responsible for on-site repair or services of Gatan's full product range. Field Service covering SEM/TEM products, to include installations, service, repair and training. This position requires up to 80% travel in the UK. Preference given to those candidates with a strong background in microscopy.
RESPONSIBILITIES:
- On-site customer installation, service support, limited telephone support, hardware and software configuration, troubleshooting, and maintenance support for Gatan products.
- Ensure repaired systems meet operating specifications, documenting service performed.
- Propose design enhancements and improvements.
- Read and interpret schematics and electrical diagrams through to the component level.
- Isolate the system fault at the component level for electronic, vacuum, and mechanical systems and repair.
- Document work performed in a service report.
- Complete billing or warranty documentation as needed.
- Troubleshooting applications
- Providing customer training
SKILLS AND QUALIFICATIONS:
- Familiarity with TEM and SEM applications
- Must be able to work with minimal supervision in an isolated environment.
- Ability to approach problems with a sense of ownership, enthusiasm and innovation with strong client service attitude.
- Ability to work on complex learning and development problems as well as teach highly technical information is essential.
- Ability to interface with people at all levels.
- Good verbal and written skills in English.
- Ability to travel frequently, mainly in the UK with some international travel as needed.
- Bachelor Degree in Electronics, Physics, Materials Science or equivalent.
- Strong customer service ethos with ability to train /teach technical information to users.