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Job Title:  Inside Sales & Customer Service Specialist

Location: 

Tulsa, OK, US, 74107

Business Unit:  Maintenance & Repair North America
Posting Date:  Nov 23, 2022
Job Description: 

About Us:

 

BUSINESS UNIT: DRAKE AIR


Drake Air is a leading FAA/EASA/CAAC/AS9110C/AS9100D certified repair station specializing in the maintenance, repair, and overhaul of Heat Transfer Components (Heat Exchangers, Pre Coolers, Oil Coolers, Fuel Heaters, and Accessory items) for all types of commercial, regional, general aviation, military, and rotor-wing aircraft. Innovation has been a cornerstone to Drake Air's success, as best reflected in our core replacement program called Nu-Matrix™. With Nu-Matrix the old core matrix is replaced using an FAA-approved process, restoring the unit back to zero time and in full compliance with the Original Equipment Manufacturers specifications. Nu-Matrix has proven to provide customer's the same performance, reliability, and service life of an OEM new unit for much less than the cost of a new part replacement. 

 

Acquired by AMETEK in 2008, Drake Air is a unit within AMETEK MRO’s Aerospace and Defense Division, a recognized global provider of third-party MRO services to commercial, regional and general aviation customers as well as military, helicopter and business jet markets.

Website: www.drakeair.com

 

BUSINESS UNIT: SOUTHERN AEROPARTS


Southern Aeroparts (SAI) is an AS9110C and AS9100D certified repair station providing a broad range of maintenance, repair, and overhaul services for commercial aircraft components. These services include electromechanical, pneumatic, and hydraulic capabilities for all types of electric motors, cargo drives, and actuators; fan reverser, flight control, and landing gear actuation components; and pneumatic motors and valves. Additionally, SAI maintains a repair rather than replace mentality. Utilizing our full, in-house engineering and manufacturing capabilities and upon customer acceptance, SAI uses FAA/PMA-approved parts and DER repairs. This approach allows SAI to continuously provide cost-effective repairs to our customer base.

Located in Tulsa, OK, Southern Aeroparts maintains a repair rather than replace mentality. Utilizing full, in-house engineering and manufacturing capabilities, SAI can continuously provide innovative, cost-effective repairs.

Acquired by AMETEK in 2006, Southern Aeroparts is a unit within AMETEK MRO’s Aerospace and Defense Division, a recognized global provider of third-party MRO services to commercial, regional, and general aviation customers as well as military, helicopter, and business jet markets.

 

Website: www.southernaeroparts.com

 

The Job:

The Inside Sales & Customer Support Specialist will report to the Customer Service Manager to address all customer requirements and requests externally and internally with Sales, Operations, Engineering and Quality to maximize customer satisfaction.  Key Customer service duties include but are not limited to pricing, quoting, purchase order review, order entry, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts, establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries.  


Essential Duties and Responsibilities:

 

  • Act as the primary interface between assigned customers and AMETEK Sales, Engineering, Materials, Operations, and Finance colleagues to support customer needs and AMETEK business objectives.
  • Grow customer relationships with our key customers by customer visits with Sales, regular phone contact, and check-ins.  
  • Quoting, purchase order review, order entry and maintenance, customer website management, and resolution of customer issues.
  • Maintain files for quotations, orders, contracts, and documents for assigned customers.
  • Work with customer drawings, specifications, purchase orders, shipping instructions, and other customer-supplied documentation.
  • Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
  • Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.
  • Must have a solid understanding of repair operations and associated workflow.
  • Review customer contracts, specifications, purchase orders, shipping instructions, and other customer requirements and support documentation.
  • Build relationships and support outside Sales personnel to ensure awareness of and alignment with AMETEK repair center goals and customer needs.
  • Ensure compliance to US Export Regulations.
  • Review and negotiate contract Terms and Conditions for the Customer Service and Sales Team.
  • Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder
  • Travel:  0%

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma