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Job Title:  IT Support Technician

Location: 

Tulsa, OK, US, 74107

Business Unit:  Maintenance & Repair North America
Posting Date:  Nov 8, 2022
Job Description: 

Position Summary: The IT Support Technician position is primarily responsible for supporting the Information Technology infrastructure for the manufacturing sites in the Tulsa, Wichita, St Louis, Holbrook and Miami.

 

Essential Duties and Responsibilities: 

  • Installs and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, data archive).
  • Monitoring and maintaining computer systems and networks.
  • Responding in a timely manner to service issues and requests.
  • Providing technical support across the company (this may be in person or over the phone).
  • Setting up accounts for new users and terminating accounts as well.
  • Testing new technology as applicable.
  • Managing employee and vendor badge program.
  • Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere.
  • Keep all systems compliant with Ametek security standards for Microsoft updates ,

AntiVirus (Crowdstrike) , etc.

  • Provide support for the Servers (Windows 2016 and 2012), PCs (primarily Windows 10), PC applications and Printers throughout the facilities.
  • Install and configure Company approved software (Office 365,  Smarteam, or other internal business programs).
  • Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba.
  • Keep all network ports NAC compliant
  • Ensure maximum local system availability and remote connectivity.
  • Identify and diagnose software/hardware issues, provide options, recommendations and troubleshooting.
  • May require working off hours as business needs arise.
  • Maintain/enforce the IT Security Policies and procedures.
  • Develop key relationships with users and develop an understanding of key business processes
  • On occasion and prior to holidays due to business priorities, overtime may be required. At times, work hours may need to be adjusted depending on the needs of the business and backup covering for vacations etc.
  • Uses equipment and materials properly.
  • Reports potentially unsafe conditions.
  • Other duties as assigned.

 

Education:  

  • Associate’s degree in computer science or a related field.
  • Bachelor’s degree preferred.

 

Experience:

  • 5+ years of IT experience in Windows desktop support.
  • Knowledge of Desktop applications including MS Office and Lotus Notes.
  • Experience in the support of other desktop technologies including printers and scanners.
  • Ability to troubleshoot basic network issues and escalate as needed. 

 

Qualifications:

  • Excellent communication skills, both written and oral.
  • Excellent problem-solving skills.
  • Solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
  • Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment.
  • Must be able to manage a variety of concurrent tasks and prioritize work to meet the growing demands of the business.
  • Ability to work well under pressure, multitask and meet deadlines.
  • Ability to handle confidential information in a discreet, professional manner.
  • Work hours must be flexible, and Overtime maybe required on an as needed basis.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma