Job Title:  Quality Investigations Engineer

Scope of Role:

Management of investigations for products returned from customers for repair and products failing in service and during the internal manufacturing processes.  Support for Mechanical Inspection as required.

Main Duties/Responsibilities - Investigations

• Organise repairs and returns upon receipt

• Maintain returns database

• Facilitate the identification and confirmation of fault types (mechanical and electrical)

• Perform routine high volume assessments for overhauls by unit strip down using visual inspection techniques

• Support investigations into internal product failures using electrical and mechanical test equipment

• Document repair and overhaul instructions incorporating EASA Part 145 requirements

• Administration of all investigation documentation ensuring traceability is retained at all times

• Producing investigation reports for the customer and supporting the production of 8D responses

• Support the non conformance reporting process

Other Responsibilities – Mechanical Inspection

• Support mechanical inspection of all company products using a wide range of hand measuring tools and other inspection equipment including the CMM

• Support for verification of supplier FAIRs

• Support for compiling FAIRs to AS9102 for internal products.

• On occasion you may be required to take on ad hoc duties which includes, but is not limited to training, department associated tasks and brief secondment to other departments

• Experience of Electrical testing (desirable experience)

Other Responsibilities

• Take part in Internal audits and action any issues raised for areas of responsibility

• Undertake training that is identified as a requirement of the role as identified by the role Manager

• Undertake all other reasonable requests that are made by the role manager/acting manager or Directors

• At times of reduced department staff attendance there will be a need to be flexible and provide support outside of the normal tasks of the job to ensure customer satisfaction

Standard Company Responsibilities

• Take responsibility for understanding the Business Management System and how it is applied to the role.

• Adhere to Health and Safety requirements at all times.

• There is a responsibility on all employees to bring to the attention of their manager any issues that could potentially affect the business, regardless of how small they may seem at the time.

• All duties within this job description should be carried out in line with any Company policies and procedures in place at the time and in line with any requirements set out in the Business Management System.