Job Title:  Sales Operations Manager

Sales Operations Manager

TMC’s mission is to explore and solve the world’s most critical floor vibration challenges by designing and manufacturing the most innovative, highest quality products, providing the best customer service, and consistently meeting or exceeding our customers’ expectations while promoting collaboration, integrity, and value.  The Sales Operations Manager is a new position created at TMC due to growth and will be responsible for modernizing and optimizing commercial order fulfilment processes from the moment a customer purchase order is received until it ships from our Peabody, MA factory.  The Sales Operations Manager’s primary responsibility will be to increase sales’ productivity by streamlining processes, generating accurate CRM forecasting and data analytics, and implementing sales automation tools.  This high visibility position requires strong cross-functional team leadership skills, and the ideal candidate must be able to seamlessly communicate among customers, factory production operations, IT, and our inside and outside sales teams. To succeed, one must possess strong organizational skills, attention to detail, negotiation skills and good communication and interpersonal skills with a professional approach.  Candidates with a business background who have contract review skills, knowledge of shipping processes and financial concepts such as compliance and revenue recognition, pricing and CRM analysis skills are encouraged to apply.

TMC is a unit of Ametek, Inc. a publicly traded S&P 500 company with revenues of $6B and over 18,000 colleagues around the world. Learn more about TMC by visiting our website at www.techmfg.com and Ametek by visiting our corporate website at www.ametek.com.

Job Responsibilities Include:

• Own and continuously improve the efficiency of commercial purchase order receipt and acceptance processes as the focal point and initial reviewer of contracts and purchase orders.  In direct contact with customers, verify order pricing, credit, terms, and conditions against TMC quotations or other master agreements and negotiate modifications when necessary.
• Develop improved processes for internal purchase order management with TMC overseas business units including finished product inventory management in our European warehouse.
• Promptly reply to inquiries from customers or sales team members regarding order shipment status and delivery inquiries.  Work closely with production planners and product managers to prioritize orders and commit to ship dates.  Attend regular production planning and prioritization meetings.
• Manage a team of sales administrators and coordinators responsible for order fulfillment, contract negotiation, export compliance, and shipping.
• Create and execute processes and procedures to ensure Salesforce.com data integrity for improved sales and marketing analytics to aid in strategic decision making.  Investigate ways to utilize Salesforce.com to achieve better sales and marketing process efficiencies, and positively impact our customers’ experience.
• Maintain and update CRM price books and external price lists for multiple regions with input from Product Management.  Create systems for tracking price history.
• Use your knowledge of customer activities and market conditions to contribute to bookings forecasting using Salesforce.com CRM, input from sales team members, and historical bookings data. 

Requirements

• Minimum Bachelor’s degree in Business Administration or another relevant field
• Understanding of basic finance concepts such as revenue recognition, export compliance, incoterms
• Minimum 8 years’ experience in a Sales, Sales Support, or Operations Role
• Contract review and negotiation experience is required
• Manufacturing experience a plus
• Experience working in an ISO 9001 environment a plus
• Demonstrated success in collaboration and teamwork across multiple functional teams
• Attention to detail and good time management skills
• Proficient in Microsoft Excel, Word, Outlook.
• Experience with Microsoft Dynamics AX, Adobe Acrobat DC, or DocStar a plus
• Experience with Salesforce.com, or other CRM, a plus
• Excellent interpersonal and communications skills for working with customers and in-house personnel. Must be an effective communicator (verbal and written) both within TMC and with customers
• Ability to work independently in a fast-paced environment while focusing on the task at hand

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-(866) 263-8359.