Job Title:  Technical Support Applications Specialist

Location: 

Oak Ridge, TN, US, 37831

Business Unit:  Advanced Measurement Technologies
Posting Date:  Feb 12, 2024
Job Description: 

The Technical Application Specialist provides technical support to the existing customer base in support of all current and past product lines. The position will also support sales and require an adequate level of technical expertise in the use of gamma and alpha spectroscopy equipment in counting laboratories, government applications, and other varied institutional applications.

 

Essential Duties and Responsibilities

• Provide expert guidance on the use and implementation of ORTEC systems, via direct contact in person at customer sites and also by electronic communication and phone support.

• Develop and present training materials to ORTEC based customers via in-person or virtual methods.

• Assist in training programs on the use and application of spectroscopy equipment and software

• Interact with customers, both internal and external, on issues such as a new application of standard ORTEC hardware and software, and specifications/definitions of turn-key systems and non-standard offerings,

• Support ORTEC initiatives in NPP counting rooms, environmental monitoring, medical isotope generation facilities, research institutions, government institutions, and international organizations.

• Interact with the worldwide nuclear sales team and technical support resources, providing technical support to aid in sales efforts and initiatives.

• Manage all incoming email and telephone inquiries and log relevant technical support efforts and support in the CRM system.

• Maintain scheduling, coordination, and execution of customer support requests and orders received for hardware/software installations, technical training, and general maintenance contract support.

SUPERVISORY RESPONSIBILITIES: None

Compensation

Salary Minimum: 
Salary Maximum: 
Incentive: 

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting.  The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales of over $6.0 billion. Traded publicly (NYSE:AME), we are a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Knoxville