Job Title:  Service and Support Engineer/Leader

Position Description :

• • Maintenance, repair and calibration of products both, In-house and on-site according to all relevant standards like e.g.  ISO 17025
  • 2nd Level fault diagnostics and troubleshooting, remote and Onsite (if required) to internal and external customer
  • Commissioning and installation of new products based on Pre-Sales System design documentation
  • Product introduction and product training to end-users
  • Maintenance, repair and calibration coordination with local and oversea customers including execution and documentation of performed service
  • Coordinate and evaluate customer and internal spare part requirements with relevant departments within the area of responsibility
  • Service and support case management
  • Continues improvement of workflows and processes within the area of responsibility
• • Support regional service manager to establish a professional service and support business
  • Execute, improve and maintain calibration, repair and upgrade procedures including documentation in accordance to company quality system standards (e.g. ISO 17025, ISO 9001 etc.)
  • Leadership of CTS Japan service team
  • Help implement and define service strategy for Japan
  • Work closely with the Overseas Technical experts to standardize work and to solve challenging customer problems

Position Requirements :

• Minimum Requirements/Qualifications

• • Degree in Electronics, Telecoms and / or RF field
  • Fluent English writing & English speaking
  • Strong analytical and problem-solving skill
  • Excellent interpersonal and communications skills
  • Confident, persistent, assertive, committed, independent and good team player

• Preferred/Desired Requirements :

• • Ability to meet schedules of oversea travel
  • Experienced and used to work according to International EMC standards, including ISO, IEC, ANSI, etc. preferred.
  • Knowledge in Calibration Accreditation would be an added Advantage.