Job Title: Service and Support Engineer
Location:
Nagoya, JP, 465-0058
Business Unit:
Compliance Test Solutions
Posting Date:
Apr 5, 2024
Job Description:
Position Description :
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- Maintenance, repair and calibration of products both, In-house and on-site according to all relevant standards like e.g. ISO 17025
- 2nd Level fault diagnostics and troubleshooting, remote and Onsite (if required) to internal and external customer
- Maintenance, repair and calibration coordination with local and oversea customers including execution and documentation of performed service
- Coordinate and evaluate customer and internal spare part requirements with relevant departments within the area of responsibility
- Service and support case management
- Continues improvement of workflows and processes within the area of
responsibility
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- Support regional service leader to establish a professional service and support business
- Execute, improve and maintain calibration, repair and upgrade procedures including documentation in accordance to company quality system standards (e.g. ISO 17025, ISO 9001 etc.)
Position Requirements (nice to have & must have):
- Minimum Requirements/Qualifications
- Degree (Preferably) / Diploma in Electronics, Telecoms and / or RF field
- Fluent English writing & English speaking (Supporting South Korean distributors.)
- Strong analytical and problem-solving skill
- Excellent interpersonal and communications skills
- Confident, persistent, assertive, committed, independent and good team player
- Preferred/Desired Requirements
- Ability to meet schedules and on demand oversea travel
- Experienced and used to work according to International EMC standards, including ISO, IEC, ANSI, etc. preferred.
- Knowledge in Calibration Accreditation would be an added Advantage.