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Job Title:  Creaform - IT Operations Coordinator (m/f/d)


Levis, Quebec, CA, G6V 4L2

Business Unit:  Creaform
Posting Date:  Nov 4, 2022
Job Description: 

The information technology team is at the heart of Creaform's business and digital transformation and must increase its expertise and talents. 


That's why we need you!


Does listening to needs, innovating solutions, thinking outside the box while ensuring adequate response to the various daily support requests speak to you?


The technology team is stable, senior and autonomous.  With your expertise, team vision and positive commitment to problem/opportunity solving, you will be a key player. 


Guy, your future manager, has many years of experience and is actively involved in his success. He is looking for someone who actively wants to be an asset to this fully engaged and motivated team.



A typical day with the IT team:


  • Participate in solving complex application problems.
  • Actively manage priorities, by team resource, for various requests
  • Analyze support or enhancement requests, ensure that information is complete and clear, assess the degree of urgency, prioritize and categorize them 
  • Resolve some complex support or improvement calls by accompanying the user
  • Be an expert leader in advanced Microsoft solutions, such as Power platform.
  • Follow the escalation process to other departments according to established rules
  • Maintain the knowledge base of problem resolution (Q&A)
  • Proactive leader in IT security hygiene elements 
  • Be the point person for computer imaging processes 
  • Coordinate the replacement of technology equipment.
  • Participate in special projects and digital transformation


We will set SMART goals specifically for your development, such as:


  • Coordination of co-workers' workloads in relation to various requests from our internal customers, managing emergencies, priorities and transparent communication.
  • Custodian of technology inventories, together with the team, for hardware, software and others. 
  • Be a pivotal player in the digital transformation with O365 Office tools, such as Team, PowerApps, Power Automate, Sharepoint, PowerBI and others



To be successful in this role, we will support you with:


  • Excellent onboarding
  • Training...lots of training, access to LinkedIn Learning for example!
  • A mentor
  • Coaching
  • SMART goals
  • Feedbacks
  • And most importantly: passion!



Here are the skills you need to apply:


  • Problem solving and process improvement skills
  • Collaboration oriented 
  • Very good technical knowledge of various Microsoft tools
  • Experience in structure/process management
  • Interest in conducting technical training
  • Bilingual (French and English)



About Creaform

Founded in 2002 in Lévis (Québec, Canada), Creaform is a world-class leader in 3D measurement technology as well as 3D engineering services. We develop, manufacture and distribute portable and automated 3D scanning solutions to thousands of clients in over 75 countries. Our innovative technology benefits a wide range of industries such as automotive, aerospace, manufacturing, consumer products, research & education, NDT, heavy industries and power generation.


As a subsidiary of AMETEK Inc, a leading global manufacturer of electronic instruments and electromechanical devices, Creaform is internationally recognized for its cutting-edge technologies and R&D excellence. Although we are developing our market on a global scale, our work environment preserves the entrepreneurial spirit and dynamism of a start-up company.


Convinced that our ability to innovate endlessly is fueled by the diversity and the right to be different of our employees, and determined to establish and maintain a diversified and representative workforce, we fully subscribe to the principle of employment equity. In particular, we are committed to providing equal employment opportunities in accordance with the provisions of the Quebec Charter of Human Rights and Freedoms and the Canadian Charter of Rights and Freedoms.


AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit for more information.