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Job Title:  Field Service Engineer UK (m/f/d)

Location: 

Leicester, LEC, GB, LE49JQ

Business Unit:  Cameca
Posting Date:  Sep 21, 2022
Job Description: 

AMETEK Inc. is a leading global supplier of electronic instruments and electromechanical devices. The AMETEK Group employs over 18,000 people in nearly 150 locations and has a global network of sales, service and support locations in the USA and 30 other countries worldwide.

 

CAMECA is a business unit of AMETEK and a world leading supplier of microanalytical and metrology instrumentation for research and process control. 

 

To support our AMETEK Business Unit Cameca UK Service Team, we are looking for a motivated Field Service Engineer (m/f/d).
 

  • Main Mission

Attached to the Field Service Manager, your main mission is to:
•    Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of our equipment ;
•    Represents CAMECA / AMETEK to the customer and assumes accountability for customer satisfaction with service.
 

  • Main Responsabilities

Your tasks will be to: 
•    Provide ongoing support for the instrument Preventive maintenance visits, technical support and Rapid response to problems in the field ;
•    Collect feedback from the users on the instrument operation and report to the factory ;
•    Promote our products and service offer to customers ;
•    Identify opportunities for product development or need for new products ;
•    Develop and maintain positive relations between the customer and the organization ;
•    Drive continuous improvement of the quality and efficiency of the service department ;
•    Manage your spare parts stock rigorously, adapting it to your needs to satisfy your customers ;
•    Use and update and the administrative management tools made available to fulfill your function ;
•    Respect the safety rules of the customers visited.

This list is not exhaustive.
 

  • Qualifications

You have : 
•    Associates degree or higher in electronics or related field is preferred (military electronics training and/or years of experience may be considered in place of degree) ;
•    Specialization electronic, It ;
•    Familiar with the following: electronics, computers, mechanics, reading drawings, vacuum technology ;
•    Minimum 4 years of experience working with complex electro- mechanical/ High vacuum systems (eg SEM, TEM, semiconductor fab tools, etc) ;
•    Fluent English.

 

  • Others

You also have:
•    Strong interpersonal skills ;
•    Good sense of initiative ;
•    Autonomous ;
•    Efficient, rigorous, organized, reliable, delivers quality work on time ;
•    Ability to work well together in a multidisciplinary team (R&D, Industrial, Production…) when needed.

Business trips represent ~80% of activity.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.