Job Title:  Field Service Engineer

Precitech designs and manufactures ultra precision machining solutions for freeform diamond turning, milling, and grinding which are used to produce optical lenses, mold inserts, mirrors, and precision mechanical components. Our diamond turning machines produce rotationally symmetric, asymmetric, freeform, and sculpted geometries with form tolerances in the sub-micron range and nanometer surface finishes.

The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner. Instruct customers in the operation and maintenance of the systems.

Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.

Make recommendations on improving existing testing, maintenance and training procedures.

Perform remote support as required for customers and service engineers.

Follow escalation protocol, follow up on the issues, as well as escalations from other service engineers

Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.

Represent company in dealings with customer and is responsible for customer satisfaction. May oversee all service activities for a specific customer.

Prepare and submit expense and service reports timely ad accurately.

Position Requirements:

AS degree/ BS degree preferred

5-7 years hands-on field service experience

Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies (RF, DC, and microwave)

Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry.

Excellent customer relations and organizational skills required

Above average computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages.