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Job Title:  Technical Support Specialist

Location: 

Fort Mill, SC, US, 29707

Business Unit:  Telular
Posting Date:  Apr 15, 2024
Job Description: 

Technical Support Specialist Job Summary:

The Technical Support Specialist is responsible for providing technical support for hardware and software applications to our SkyBitz Petroleum Logistics customers via the support portal, email and phone. You will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting. We are looking for a dynamic individual with excellent

Responsibilities:

 

  • Provide technical support and troubleshoot regarding:
    • Connectivity and wireless signal issues
    • Sensor, in Truck technology issues
    • Product installation assistance
  • Manage the Hardware RMA process for all customers
  • Collaborate extensively with peers, members of the Customer Experience team and Engineering team
  • Interact with customers and team members with professionalism and maturity
  • Manage queue daily by prioritizing tickets, updating status, and documenting all action taken
  • Perform special projects and other duties as assigned

 

Position Requirements:

 

  • High School Diploma required. Associate Degree preferred.
  • At least 2 years of experience in a customer support role
  • Proficient in various computer software applications (Excel, Word, Outlook, Access, SFDC& Great Plains)
  • Demonstrated ability to research and resolve problems using a variety of resources and tools
  • Strong verbal and written communication skills
  • Must have good organization and documentation skills
  • Ability to communicate effectively with internal and external customers
  • Experience in wireless, chemical, diesel, propane or gasoline industries preferred

Who we are:

 

  • Telular Corporation is a business unit of AMETEK, Inc.
  • SkyBitz Inc. and SkyBitz Tank Monitoring Corporation are wholly owned subsidiaries of Telular Corporation.
  • SkyBitz Petroleum Logistics, LLC is a wholly owned subsidiary of SkyBitz Inc.

 

Since 1986, we have focused on delivering real-time asset monitoring solutions to customers. With 1.3 million subscribers using our solutions, we provide meaningful financial and operational returns through the use of loT technologies. With an exceptional customer experience team, we are dedicated to the success of our customers.

 

Websites: www.telular.com.;_www.skybitz.com

 

AMETEK is a highly technical manufacturing company made up of 40 industry leading companies. Our mission is to solve our customers' most challenging problems with differentiated technology solutions. We employee 18,000 colleagues in more than 30 countries. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

Compensation

Salary Minimum:  Market
Salary Maximum:  Market
Incentive:  No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting.  The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Charlotte
Nearest Secondary Market: South Carolina

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