Job Title: Service Centre Technician
Dronfield Derbyshire, DBY, GB, S18 1DJ
AMETEK Land, headquartered in Dronfield, UK is a business element of AMETEK’s Electronic Instruments Group, a leader in advanced instruments for the aerospace, power, process, and industrial markets. AMETEK, Inc. is a $5 billion, global manufacturer of electronic instruments and electromechanical devices with 17,000 employees, 150 operating locations and a global network of sales, service and support locations in 30 countries around the world.
Job purpose
The main purpose of this role is to carry out a repair service function operating within the production department in compliance with ISO9001 accreditation. Deliver a cost-effective repair service in line with customer service and quality expectations. Provide timely support to our internal and external customers.
Key responsibilities and accountabilities:
- Day to day repair function consisting of assessment, service/repair, fault finding and calibration.
- Create the quality feedback loop between the service centre and the quality department.
- To report non-conforming material and submit improvement change requests.
- Provide timely after-sales support to all internal and external customers in line with the agreed expectations of the business.
- Ensure all third-party approvals are compliant for the department.
- Maintain the working standards in line with operational organisation and the 5S policies.
- Ensure that all relevant health & safety policies and procedures are observed.
- Perform other duties and tasks as required by the business.
Key Competencies:
- Repair & Calibration: Apply Engineering knowledge to achieve the required output.
- Initiative: Taking ownership of own work, doing what is needed without being asked, following through.
- Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and supportive, making it as easy as possible on the customer.
- Continuous Improvement: Seeks opportunities to improve process, procedures, that will improve individual and company performance, cost savings, health and safety improvements.
- Communication: Ability to effectively communicate and demonstrate understanding of what has been communicated.
Experience, Professional Qualifications and Personal Requirements:
- Candidates will ideally have experience in a Production & Test Environment.
- Lean manufacturing knowledge/awareness
- Level 3 NVQ/BTEC Minimum or relevant equivalent experience
- Knowledge and experience of Microsoft Office applications