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Job Title:  Customer Success Manager


Depew, NY, US, 14043

Business Unit:  Reichert Technologies
Posting Date:  Sep 23, 2022
Job Description: 

The Customer Success Manager is primarily responsible for managing the Customer Success team, as well as achieving established performance metrics and targets. The C/S Manager works collaboratively with Sales, Marketing, Finance, Service and Operations to provide Reichert’s customers with an industry leading experience while benefitting Reichert. The C/S Manager is also responsible for the long-term vision of the C/S function and C/S Team within Reichert, as well as ongoing improvements that benefit the Team and Reichert overall.
•    Leads C/S Team and works with Team members to provide Reichert customers with industry leading customer experience
•    Builds effective working relationships with all parts of the Reichert organization.
•    Evaluates and resolves complex customer complaints/problems.
•    Partners with production to manage current pipeline of orders for best customer outcomes.
•    Works with C/S Team members to develop and assist their career fulfillment goals.
•    Identifies, recommends and administers policies and procedures to ensure overall efficiency and productivity.
•    Ensures prompt and accurate updates to customers on orders.
•    Prepares and presents verbal, written, and other operational, analytical and statistical reports, as requested.
•    Performs other related duties as required. 

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.

Nearest Major Market: Buffalo