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Job Title:  Service Technician

Location: 

Brooklyn Park, MN, US, 55428

Business Unit:  Ametek Mocon
Posting Date:  Sep 26, 2022
Job Description: 

Role Summary:

 

Provide proficient technical support for MOCON customers through training, repair, PM maintenance and/or startup assistance of new and existing instruments on a single product line. Perform repairs and customer support in line with MOCON required performance standards.

 

 

 

Key Responsibilities:

 

  • Perform in-house troubleshooting, repair, and testing on customer instruments, as required, in a timely and accurate manner.
  • Assist others in performing in-house and/or in-field troubleshooting customer’s instruments.
  • Complete and submit accurate “Instrument Repair Log” document including Diagnosis, Estimate of Repair and Description of Repair for each instrument.
  • Provide technical and operational support to customer using phone, fax, and email.
  • Provide customers with SRF (Service Request Form) when in-house repair is required.
  • Stay current and maintain competence level of knowledge in new or improved methods, techniques, and advanced maintenance procedures.
  • Update leadership on customer issues and/or technical problems.
  • Work with other departments to support the customer base.
  • Identify process improvements. 
  • Performs other duties as determined by leadership.

 

Education and Experience:

 

  • High school diploma with associate, technical certificate, or equivalent military/work experience.
  • Knowledge of basic electronics.
  • Experience in testing equipment such as oscilloscopes and volt meters preferred.
  • 2+ years’ experience in technical service.

 

 

 

 

 

Requirements: 

 

  • Excellent organization, documentation, and prioritization skills.
  • Effective internal/external communication skills with a strong customer orientation and attention to detail.
  • Motivated, team player that can also work independently.
  • Performance of job functions requires continual repetitive effort, resulting in moderate to heavy exertion.
  • Involves lifting to 50 lbs., climbing, bending, reaching, stooping, and lifting overhead on a regular basis.
  • Requires strong analytical and troubleshooting skills.

 

 

Travel:

 

  • As business needs require.

 

 

Other Duties:

 

  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

 

 

Work Environment:

 

  • This job operates in a light industrial and office environment. This typically a desk job which routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.  Individuals with physical/mental disabilities are eligible for the position provided they can perform the essential functions of the job with or without a reasonable accommodation unless the accommodation would cause an undue hardship.

 

 

Mental Effort:

 

  • Requires a degree of concentration and attention to perform essential job functions.  Achieves objectives by analyzing, evaluating, and interpreting viable solutions.  Periods of mental effort and concentration followed by other aspects of job with lesser concentration and attention requirements. 

 

 

 

 

Physical Demands:

 

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, manufacturing physical tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

 

Position Type/Expected Hours of Work:

  • This is a full-time position. Standard business operation hours are Monday through Friday, 8:00 a.m. to 5 p.m.  These hours do not apply to all positions. Please consult with supervisor on working hours for position.  Also, this position may require additional hours of work as requested by business needs.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Minneapolis