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Job Title:  Depot Repair Technician

Location: 

Broken Arrow, OK, US, 74012

Business Unit:  E&PI
Posting Date:  Sep 6, 2022
Job Description: 

SUMMARY

 

The Depot Repair Technician is responsible for product repairs and provides service and assistance to customers throughout the product and repair process.     

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Evaluates and performs work on repairs. After equipment is repaired, runs equipment through test lab to ensure equipment is operating as designed and to factory specifications.
  • Refers to test procedures such as types and cycles of tests, conditions under which tests are to be conducted and duration of tests.
  • Coordinates and participates in installing unit or system to be tested in test fixtures, connecting valves, pumps, hydraulic, mechanical, or electrical controls, cabling, tubing, power sources and indicating instruments.
  • Activates controls to apply electrical, hydraulic, pneumatic, or mechanical power and subject test item to successive steps in test cycle.
  • Monitors controls and instruments and records test data.
  • Makes any minor adjustments required before final shipment.
  • Performs instrument calibrations.
  • Provides technical support.  Logs and creates all technical issues (cases) with the corresponding record in CRM tool.
  • Interfaces with customers to provide repair quotation, requests Purchase Orders, follows-up, provides status updates, and dispositions when required.
  • Issues Return Merchandise Authorization (RMA) numbers for the return of product, product repair, and parts replacement for DCI, Deadweight, Quizix and PVT product lines.
  • Maintains proper transactions for parts removal from stock to the RMA when necessary.
  • Creates work orders for parts that are required to be sent for outside processing and ensure a timely RMA turnaround and provides follow up.  Works with Procurement to purchase parts or outside processing PO and follow up.
  • Ensures all information such as customer information, serial number, RMA#, items received, item(s) condition, reason(s) for return or repair, sales orders, proof of purchase, type of payment and quantity are documented in the corresponding record in the CRM system.
  • Coordinates availability of parts for shipping and communicate with both internal and external customers’ status of RMA’s.
  • Manages and produces weekly reports, including replacement unit backlog, turnaround times, RDSL, PDSL, overdue repairs, etc. and forward to appropriate stakeholders.
  • Maintains lead times, standard services, and standard repair times by instrument.
  • Maintains a record of Standard Operation Procedures for all repair types and the RMA process itself.
  • Maintains equipment in training room and on occasion may be asked to facilitate training courses.
  • Backs up Aftermarket Coordinator(s).
  • Other related duties as assigned.

 

 

JOB REQUIREMENTS

  • High school diploma/GED is required, college degree (Certificate or Associates) in electronics, chemistry or other technical/scientific discipline is preferred.
  • 3-5 years’ related experience or equivalent training is required. Equivalent military training will be considered.
  • Must be capable of troubleshooting analog, digital, microprocessor electronics, and vacuum systems.
  • Familiar with the use of required test equipment including test rigs, calibration equipment, DVM, Oscilloscope, soldering iron and associated wiring/mechanical tools.
  • Capable of handling tolls and material as heavy as 75 pounds.
  • Must be capable of performing job duties outdoors requiring exposure to weather conditions.
  • Detail-oriented and possess strong organizational skills.
  • Ability to develop strong, positive working relationships with all members of the team, both internal and external to the company.
  • Prior experience working with ERP systems such as Microsoft NAV is preferred.
  • Proficiency with Microsoft Office Products, including Word and Excel.
  • Prior experience with CRM systems such as Salesforce is preferred.
  • Understanding of basic chemistry, is a plus
  • Aptitude for providing professional and personable responses to customer requests.
  • Willingness and ability to work overtime
  • Ability to travel 15%-20% of the time. Infrequent travel may be required for training or field service purposes. 

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 18,500 colleagues, in 30 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Diversity and Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma