Job Title:  Creaform - Technical support specialist intern

Would you like to find a work-study experience for a global company? Would you like to be part of the sales expansion?

This is the perfect opportunity! Creaform needs you and your organizational, relational and technical skills to support the technical support department. You will have the opportunity to technically support customers, distribution networks and internal users in the use of technologies and software developed and sold by Creaform.

Julien, your future manager, is known for his approachability. He is always ready to help others. He has been working at Creaform for about ten years. He started as a project engineer and is now responsible for technical support in EMEA.

To succeed and progress in your career, Julien will support you with the following resources :

• An excellent welcome and an efficient integration process.
• Access to ongoing training on a daily basis.
• Support to ensure your development and achieve your goals.

Here is what we offer you:

• Ongoing training to support you as you progress in your career.
• Recognition of your ideas, regardless of your level of education
• A caring environment that encourages personal and professional growth
• We work hard, but we have a lot of fun! We have fun playing sports, organizing activities, and more.

What does a typical project look like in your new team?

• In collaboration with fellow experts, provide technical support and solutions to technology and software users;

• Perform remote troubleshooting
• Respond to user questions
• Manage the return of defective hardware for repair or replacement
• Manage the files necessary for the use of the technologies and their availability on the customer portal

• Report improvement opportunities as well as software and hardware quality issues to product experts.

Some aspects that will facilitate your integration at Creaform:

• You have good analytical and problem-solving skills:
• You have a customer service oriented attitude;
• You have a good team spirit and collaboration;
• You have a professional command of French and English (German is an asset);
• You have good organizational skills with a methodical approach;
• You have the ability to learn computer tools and software.

You are interested in the position, but you do not have all the required skills? Send us your application anyway. We are convinced that experience and personal context, combined with a good dose of passion, can make a difference.